What happens if my stuff gets damaged or stolen?

Hosts are responsible for damages caused by their own neglect or misconduct, (See Section 9.1 of the Terms & Conditions). In the event of theft, a Police report should be filed as soon as possible. Your Host may not be responsible for lost or stolen items where that report is filed and the Police determine that there is evidence of forcible or unlawful entry into the hosts space where items are stored and there is no negligence or misconduct on behalf of the host, (See Section 9.3 of the Terms & Conditions). In either case, please contact our Support Team.